l It will take 7 working days prepare for shipping after we receive the payment.
l Payments received on Saturday, Sunday or National day will be shipped on the following working day.
l Customs duty shall be fully borne by the buyer.
l BIOMOOI normally use international courier as standard shipping method. We will notify you atracking number when we arrange the shipment. You can track your package by the tracking number.
l It will take 3~7 working days for the package delivered.
l Arrival date varies depending on how far your location is and how fast the customs process the items.
l If the parcel did not arrived at your address, which is listed on Invoice or different one as required, please use the tracking number to contact the international courier service for further assistance.
l It is a must,the products which had been asked returned required, shall be directly purchased from www.biomooi.com . Return will not be accepted if not purchased from above website directly.
l The judgement of defects will be defined by BIOMOOI. When products returned and judged no defect founded, products will be returned to you and shipping charged will be required. When defect founded, products replacement and shipping charged will be responsible by BIOMOOI.
l Within 7 days after shipment received, if you need to return shipment or defect item founded, please log in website and advise the order information to our customer service by email firstname.lastname@example.org for further assistance.
Standard for product return
l Full and complete package shall be required for returning products, including product itself un-opened, accessory, freebies, bag, box, etc. Return shall be refused when above items are not completed or damaged.
l Please put return products including items above, shipping document, invoice inside of package. Your name shall be showed on outside of package as clear information for following procedures.
l Freebies shall not be replaced unless items defected.
l Within 3 days when returned products had been applied, returned products shall be received or it will be considered as application canceled, and shall not be applied again.
l Shipping cost ofreturn products shall be paid by buyer, who will be also responsible toarrange shipment back to following address :
BIOMOOI Intl.,Co. Ltd.
8F., No.222,Sec. 1, Fuxing S. Rd., Da’an Dist., Taipei City10666, Taiwan (R.O.C.)
l Down grade of membership might be occurred when return products had been required. Please kindly take it into consideration when you want to return products.
Standard for product replacement
l Within 7 days after products received, when defected or wrong items found, please contact our customer service immediately for replacement arrangement. Over 7 days, the application of replacement shall not be accepted.
l When defected or wrong items found, shipping charge and replacement will be responsible by BIOMOOI.
l Freebies, promotion set, color random products shall not be asked for replacement.
l When the products had been used, it shall not be asked for replacement.
l When theproducts had been damaged, package lost, or dirty which are unable to bere-sell, it shall not be asked for replacement.
l Colors and resolution on each monitor are different, which might cause different judgementof product colors. The definition of color judgement shall be defined by BIOMOOI.
Standard for payment return
l Only when return products had been received and checked by BIOMOOI, payment return process shall be applied.
l Payment by PayPal：After the refund application process is passed by BIOMOOI, the fee for return items will be deposited into member account on official website for the next consumption.
l Payment remittance/ Tele Transfer：After the refund application process is passed by BIOMOOI, the fee for return items will be deposited into member account on official website for the next consumption.
Description above shall be defined, explained and applied by BIOMOOI.