Return Policy

Order processing

l  It will take 7working days prepare for shipping after we receive the payment.

l  Paymentsreceived on Saturday, Sunday or National day will ship the following workingday.

 

Delivery

l  Customs dutyshall be fully borne by the buyer.

l  BIOMOOI normallyuse international courier as standard shipping method. We will notify you atracking number when we make the shipment. You can track your package by the trackingnumber.

l  It will take 3~7working days for the package delivered.

l  Arrival datevaries depending on how far your location is and how fast the customs processthe items.

l  If the parceldid not arrived at your address, which is listed on Invoice or different one asrequired, please use the tracking number to contact the international courierservice for further assistance.

 

Returnpolicy

l  It is a must,the products which had been asked returned required, shall be directlypurchased from www.biomooi.com Return will not be accepted if not purchased from above websitedirectly.

l  The judgement ofdefect will be defined by BIOMOOI. When products returned and judged no defect founded,products will be returned to you and shipping charged will be required. Whendefect founded, products replacement and shipping charged will be responsible byBIOMOOI.

l  Within 7 daysafter shipment received, if you need to return shipment or defect item founded,please log in website and advise the order information to our customer serviceby email marketing@biomooi.com.twfor further assistance. 

 

Standard forproduct return

l  Full andcomplete package shall be required for return products, including productitself un-opened, accessory, freebies, bag, box, etc. Return shall be refusedwhen above items are not completed or damaged.

l  Please put returnproducts including items above, shipping document, invoice inside of package.Your name shall be showed on outside of package as clear information forfollowing procedures.

l  Freebies shallnot be replaced unless items defected.

l  Within 15 dayswhen returned products had been applied, returned products shall be received orit will be considered as application canceled, and shall not be applied again.

l  Shipping cost ofreturn products shall be paid by buyer, who will be also responsible toarrange shipment back to following address :  

BIOMOOI Intl.,Co. Ltd.

8F., No.222,Sec. 1, Fuxing S. Rd., Da’an Dist., Taipei City10666, Taiwan (R.O.C.)

TEL :+886-2-2731-0299

l  Down grade ofmembership might be occurred when return products had been required. Pleasekindly take it into consideration when you want to return products.

 

 

Standard forproduct replacement

l  Within 7 daysafter products received, when defected or wrong items found, please contact ourcustomer service immediately for replacement arrangement. Over 7 days, theapplication of replacement shall not be accepted.

l  When defected orwrong items found, shipping charge and replacement will be responsible byBIOMOOI.

l  Freebies,promotion set, color random products shall not be asked for replacement.

l  When theproducts had been used, it shall not be asked for replacement.

l  When theproducts had been damaged, package lost, or dirty which are unable to bere-sell, it shall not be asked for replacement.

l  Colors andresolution on each monitor are different, which might cause different judgementof product colors. The definition of color judgement shall be defined byBIOMOOI.

 

Standard forpayment return

l  Only when returnproducts had been received and checked by BIOMOOI, payment return process shallbe applied.

l  Payment byPayPalAfter the refund application process is passed by BIOMOOI,the fee for return items will be deposited into member account on officialwebsite for the next consumption.

l  Payment remittance/ Tele TransferAfter the refund application process is passed by BIOMOOI,the fee for return items will be deposited into member account on officialwebsite for the next consumption.

 

Descriptionabove shall be defined, explained and applied by BIOMOOI.